Legal

Last Updated: May 10, 2026

Welcome to Mayfair Harrow. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing or using this website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue use of the website immediately.

  • 1. BUSINESS INFORMATION

    Mayfair Harrow is a sole proprietorship operating from:

    Pune, Maharashtra, India – 411045

    For customer support or queries, contact:

    Email: contact@mayfairharrow.co

    2. ELIGIBILITY

    By using this website, you confirm that:

    • You are legally capable of entering into binding contracts under applicable Indian laws.

    • You will provide accurate and complete information while placing orders.

    • You will not use this website for unlawful or fraudulent purposes.

    3. PRODUCTS

    Mayfair Harrow offers inspired and impression-based fragrances.

    All products displayed on the website are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

    Product images are for illustrative purposes only. Actual packaging, bottle color, cap finish, labeling, and presentation may vary slightly.

    4. FRAGRANCE DISCLAIMER

    Fragrance perception and performance are subjective and may vary from person to person based on:

    • Skin chemistry

    • Weather conditions

    • Storage conditions

    • Olfactory sensitivity

    • Application method

    Longevity, projection, and scent similarity are not guaranteed and may differ between users.

    Customers are advised to refer to our FAQ and About pages for additional fragrance-related guidance and expectations before placing an order.

    5. PRICING

    All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as applicable.

    We reserve the right to change pricing at any time without prior notice.

    In the event of pricing errors, Mayfair Harrow reserves the right to cancel affected orders and issue refunds where applicable.

    6. PAYMENTS

    We currently accept:

    • UPI

    • Debit/Credit Cards

    • Wallet Payments

    Cash on Delivery (COD) is not available.

    All payments are securely processed through third-party payment gateways. Mayfair Harrow does not store complete card or banking details.

    7. ORDER CONFIRMATION

    Order confirmation emails are generated automatically after successful payment.

    Receipt of an order confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel orders at our discretion, including but not limited to:

    • Suspected fraudulent activity

    • Pricing or inventory errors

    • Unserviceable locations

    • Violation of these Terms

    8. SHIPPING

    We currently ship only within India.

    Estimated timelines:

    • Processing Time: 3–4 business days

    • Delivery Time: Up to 7 business days depending on location and courier operations

    Delivery timelines are estimates and may vary due to external factors including weather conditions, logistics delays, public holidays, strikes, or force majeure events.

    Customers are responsible for providing accurate shipping information. Mayfair Harrow shall not be liable for delays or losses caused by incorrect addresses or unreachable contact details.

    9. CANCELLATIONS

    Orders may only be cancelled before dispatch.

    Approved cancellations will be refunded after deduction of a 5% payment processing fee to cover non-refundable gateway and platform transaction charges.

    Once an order has been shipped, cancellations will not be permitted.

    10. RETURNS & REFUNDS

    Due to the personal and consumable nature of fragrance products, we do not accept general returns or exchanges.

    Returns or replacements are only applicable in the following cases:

    • Damaged products

    • Leaking bottles

    • Incorrect item delivered

    • Unopened products approved by our support team

    Claims must be reported within 48 hours of delivery by emailing contact@mayfairharrow.co along with:

    • Order number

    • Clear photos/videos of the issue

    • Description of the concern

    Mayfair Harrow reserves the right to approve or reject refund/replacement requests after inspection.

    Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.

    11. INTELLECTUAL PROPERTY

    All website content including but not limited to:

    • Logos

    • Branding

    • Product descriptions

    • Graphics

    • Images

    • Website design

    • Text content

    are the intellectual property of Mayfair Harrow and may not be copied, reproduced, distributed, or used without prior written permission.

    12. THIRD-PARTY SERVICES

    Our website may use third-party services including:

    • Payment gateways

    • Analytics tools

    • Advertising platforms

    • Shipping partners

    These services may operate under their own terms and privacy policies. Mayfair Harrow shall not be responsible for third-party platform actions or interruptions.

    13. MARKETING & COMMUNICATIONS

    By placing an order or interacting with our website, you may receive communications from us including:

    • Order updates

    • Promotional emails

    • Marketing messages

    • WhatsApp communications

    You may opt out of promotional communications at any time.

    14. LIMITATION OF LIABILITY

    To the maximum extent permitted by law, Mayfair Harrow shall not be liable for:

    • Indirect or consequential damages

    • Allergic reactions or skin sensitivities

    • Personal dissatisfaction with fragrance preferences

    • Delays caused by courier or logistics providers

    • Losses arising from misuse or improper storage of products

    Customers are advised to perform patch testing where necessary.

    15. FORCE MAJEURE

    Mayfair Harrow shall not be held liable for delays or failure to perform obligations due to events beyond reasonable control including but not limited to:

    • Natural disasters

    • Pandemic restrictions

    • Government actions

    • Internet outages

    • Logistics disruptions

    • Strikes or labor shortages

    16. GOVERNING LAW & DISPUTE RESOLUTION

    These Terms & Conditions shall be governed by the laws of India.

    In the event of disputes, parties shall first attempt resolution through arbitration.

    Subject to arbitration, courts located in Shivajinagar, Pune, Maharashtra shall have exclusive jurisdiction.

    17. MODIFICATIONS TO TERMS

    Mayfair Harrow reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

    Continued use of the website after changes constitutes acceptance of the revised Terms.

    18. CONTACT INFORMATION

    For support, concerns, or legal notices, contact:

    Mayfair Harrow
    Pune, Maharashtra – 411045
    Email: contact@mayfairharrow.co

  • This Privacy Policy describes how Mayfair Harrow (“Mayfair Harrow”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you access our website or purchase products from us.

    By using our website, you consent to the practices described in this Privacy Policy.

    1. BUSINESS INFORMATION

    Mayfair Harrow
    Pune, Maharashtra, India – 411045

    Support Email: contact@mayfairharrow.co

    2. INFORMATION WE COLLECT

    We may collect the following categories of information:

    A. Personal Information

    When you place an order, create an account, contact us, or subscribe to marketing communications, we may collect:

    • Full name

    • Email address

    • Phone number

    • Billing address

    • Shipping address

    • Payment-related details

    • Order history

    • Communication records

    B. Account Information

    If account creation is enabled on the website, we may collect:

    • Login credentials

    • Saved addresses

    • Wishlist preferences

    • Purchase history

    Users are responsible for maintaining the confidentiality of their account credentials.

    C. Payment Information

    Payments are processed securely through third-party payment gateways such as Razorpay, Cashfree, Stripe, PayU, or similar providers.

    Mayfair Harrow does not store complete debit card, credit card, banking, or UPI credentials on our servers.

    D. Technical & Device Information

    We may automatically collect:

    • IP address

    • Browser type

    • Device information

    • Operating system

    • Website usage behavior

    • Referral URLs

    • Session information

    • Cookie identifiers

    3. HOW WE USE YOUR INFORMATION

    We may use collected information to:

    • Process and fulfill orders

    • Provide customer support

    • Send transactional emails and updates

    • Improve website functionality and user experience

    • Prevent fraud and unauthorized transactions

    • Conduct analytics and performance tracking

    • Deliver marketing communications

    • Retarget advertisements across platforms

    • Comply with legal obligations

    4. COOKIES & TRACKING TECHNOLOGIES

    Our website uses cookies and similar technologies to improve user experience and measure website performance.

    These may include:

    • Essential website cookies

    • Analytics cookies

    • Advertising and retargeting cookies

    • Session tracking technologies

    We may use tools such as:

    • Google Analytics

    • Meta Pixel

    • Advertising and remarketing platforms

    • Email marketing tools

    • WhatsApp marketing integrations

    By continuing to use the website, you consent to the use of cookies unless disabled through your browser settings.

    5. MARKETING COMMUNICATIONS

    By providing your contact information, you consent to receiving:

    • Promotional emails

    • Product announcements

    • Marketing campaigns

    • Cart reminders

    • WhatsApp updates

    • Offers and newsletters

    You may unsubscribe from promotional communications at any time using the unsubscribe option provided in such communications.

    Transactional and order-related communications may still be sent where necessary.

    6. SHARING OF INFORMATION

    We may share information with trusted third-party service providers strictly for operational purposes, including:

    • Payment processors

    • Shipping partners

    • Marketing platforms

    • Analytics providers

    • Website hosting providers

    • Customer support tools

    We do not sell your personal information to third parties.

    7. DATA STORAGE & SECURITY

    We implement commercially reasonable security measures to protect personal information against:

    • Unauthorized access

    • Misuse

    • Disclosure

    • Alteration

    • Destruction

    However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

    8. DATA RETENTION

    We retain personal information only for as long as necessary to:

    • Fulfill orders

    • Provide customer support

    • Comply with legal obligations

    • Resolve disputes

    • Enforce agreements

    Data may also be retained where required under applicable Indian laws and taxation regulations.

    9. USER RIGHTS

    Users may request:

    • Access to their personal data

    • Correction of inaccurate information

    • Deletion of account information

    • Withdrawal of marketing consent

    Requests may be submitted to:

    contact@mayfairharrow.co

    We reserve the right to retain certain information where legally required or operationally necessary.

    10. THIRD-PARTY LINKS

    Our website may contain links to third-party websites or services.

    Mayfair Harrow is not responsible for the privacy practices, content, or security of third-party websites.

    Users are advised to review third-party privacy policies independently.

    11. CHILDREN’S PRIVACY

    Our website is not intentionally directed toward children under applicable legal age requirements.

    We do not knowingly collect personal information from minors without appropriate consent.

    12. FRAGRANCE & PRODUCT DISCLAIMER

    Fragrance preferences, longevity, projection, and scent perception are subjective and may vary between individuals.

    Product descriptions are intended for informational purposes only and should not be interpreted as medical or therapeutic claims.

    Users with sensitivities or allergies are advised to exercise discretion before use.

    13. CHANGES TO THIS PRIVACY POLICY

    Mayfair Harrow reserves the right to modify or update this Privacy Policy at any time without prior notice.

    Updated versions shall become effective immediately upon publication on the website.

    Continued use of the website constitutes acceptance of the revised Privacy Policy.

    14. GOVERNING LAW

    This Privacy Policy shall be governed by the laws of India.

    Any disputes arising in relation to this Privacy Policy shall first be attempted to be resolved through arbitration.

    Subject to arbitration, courts located in Shivajinagar, Pune, Maharashtra shall have exclusive jurisdiction.

    15. GRIEVANCE OFFICER

    In accordance with applicable Indian laws and digital platform regulations, the Grievance Officer details are provided below:

    Grievance Officer – Mayfair Harrow

    Email: escalations@mayfairharrow.co

    Users may contact the Grievance Officer regarding complaints, concerns, privacy-related issues, or data requests.

    16. CONTACT US

    For any questions regarding this Privacy Policy or your personal information, contact:

    Mayfair Harrow
    Pune, Maharashtra, India – 411045
    Email: contact@mayfairharrow.co

  • This Shipping, Return & Refund Policy applies to all purchases made through Mayfair Harrow.

    By placing an order on our website, you agree to the terms outlined below.

    1. SHIPPING POLICY

    A. Shipping Coverage

    Mayfair Harrow currently ships only within India.

    We do not offer international shipping at this time.

    B. Order Processing Time

    Orders are typically processed within:

    3–4 business days

    Processing time may vary during:

    • High order volume periods

    • Product launches

    • Public holidays

    • Promotional campaigns

    • Unexpected operational delays

    Orders are processed only after successful payment confirmation.

    C. Estimated Delivery Timeline

    Estimated delivery timeline:

    Up to 7 business days depending on customer location and courier serviceability.

    Delivery timelines are estimates and are not guaranteed.

    Delays may occur due to:

    • Courier disruptions

    • Weather conditions

    • Remote delivery locations

    • Government restrictions

    • Logistics issues beyond our control

    D. Shipping Charges

    Shipping charges, if applicable, will be displayed during checkout before payment.

    Mayfair Harrow reserves the right to modify shipping charges without prior notice.

    E. Order Tracking

    Tracking details will be shared via email once the order has been dispatched.

    Customers are responsible for monitoring shipment progress using the provided tracking information.

    F. Incorrect Shipping Information

    Customers are responsible for providing accurate shipping details.

    Mayfair Harrow shall not be liable for delivery failures, delays, or losses caused by:

    • Incorrect addresses

    • Incomplete addresses

    • Unreachable contact details

    • Customer unavailability

    Additional shipping charges for re-delivery may apply where applicable.

    2. ORDER CANCELLATION POLICY

    A. Cancellation Before Dispatch

    Orders may only be cancelled before dispatch confirmation.

    Approved cancellations will be refunded after deduction of a 5% processing fee to cover non-refundable payment gateway and transaction charges incurred by us.

    B. Cancellation After Dispatch

    Once an order has been dispatched, cancellation requests will not be accepted.

    3. RETURN POLICY

    A. General Return Policy

    Due to the personal, consumable, and hygiene-sensitive nature of fragrance products, Mayfair Harrow does not accept general returns, exchanges, or refunds.

    We strongly encourage customers to review product descriptions, notes, sizes, and FAQs before purchasing.

    B. Eligible Return/Replacement Cases

    Returns or replacements may only be considered in the following situations:

    • Damaged products

    • Leaking bottles

    • Wrong item delivered

    • Unopened products approved by our support team

    All requests are subject to verification and approval by Mayfair Harrow.

    C. Return Request Window

    Customers must report eligible issues within 48 hours of delivery.

    Requests submitted beyond this period may not be accepted.

    D. Condition of Returned Products

    To qualify for return or replacement consideration:

    • Product must remain unused where applicable

    • Original packaging should be retained

    • Product must not show signs of intentional damage or misuse

    Mayfair Harrow reserves the right to reject claims failing quality verification.

    4. CLAIM PROCESS

    To request assistance regarding damaged or incorrect products, customers must email:

    contact@mayfairharrow.co

    The email should include:

    • Order number

    • Clear photos/videos of the issue

    • Description of the concern

    Failure to provide sufficient proof may result in rejection of the request.

    5. REFUND POLICY

    A. Approved Refunds

    If a refund request is approved, the refund will be processed to the original payment method used during purchase.

    Refund processing timelines may vary depending on banks and payment providers.

    B. Non-Refundable Situations

    Refunds will not be issued for:

    • Change of mind

    • Personal fragrance preference

    • Dissatisfaction with longevity or projection

    • Minor packaging variations

    • Delays caused by courier companies

    • Incorrect orders placed by customers

    Fragrance performance may vary from person to person based on skin chemistry, weather conditions, and usage patterns.

    6. REFUSED OR UNDELIVERED ORDERS

    If an order is returned to us due to:

    • Incorrect address

    • Failed delivery attempts

    • Refusal to accept delivery

    Mayfair Harrow reserves the right to:

    • Deduct shipping and handling charges

    • Refuse re-shipment without additional payment

    • Issue partial refunds where applicable

    7. FRAUD PREVENTION

    Mayfair Harrow reserves the right to refuse refunds, replacements, or support requests in cases involving suspected:

    • Fraudulent claims

    • Abuse of refund policy

    • Chargeback misuse

    • Intentional misuse of products

    8. LIMITATION OF LIABILITY

    Mayfair Harrow shall not be liable for:

    • Courier-related delays

    • Lost shipments caused by incorrect customer information

    • Allergic reactions or sensitivities

    • Fragrance expectations or performance dissatisfaction

    • Indirect or consequential damages arising from product use

    Customers are advised to perform patch testing where necessary.

    9. POLICY MODIFICATIONS

    Mayfair Harrow reserves the right to modify this policy at any time without prior notice.

    Updated versions become effective immediately upon publication on the website.

    10. CONTACT INFORMATION

    For shipping, return, refund, or order-related queries, contact:

    Mayfair Harrow
    Pune, Maharashtra, India – 411045
    Email: contact@mayfairharrow.co